Stories

I wore my orange wristband to my colonoscopy and asked for my PIGH Price up front. The billing coordinator was caught off guard, but she pulled the codes and gave me a real, all-in number before I scheduled — the first time I’ve ever known the cost before the care.

Reading my visit note in the portal, I caught a mistake — it said I’d stopped a medication I’m still taking. I flagged it in one click and asked my care team to correct it. They fixed it before it could follow me to my next appointment. My record, my voice.

My mom forgets half of what the doctor says. I asked to record the visit so we could replay the instructions at home. The doctor hesitated at first, then agreed — and following the plan got so much easier. Recording your own care should always be the patient’s choice.

A neighbor collapsed in our building. I’m CPR-trained, and a Neighbor 911 alert pinged my phone — I was doing compressions within ninety seconds, long before the ambulance arrived. He made it. In an emergency, minutes are everything.